Terms And Conditions

WHAT ARE TERMS AND CONDITIONS?

Terms and conditions :

Terms of Sales :

Overview

Our conditions of sale are applicable according to the decrees of the Moroccan Law laying down the conditions for the exercise of activities relating to the organization and sale of travel or stays. The service order is reserved for users who have read and accept the terms of sale. A refusal of one of the clauses will lead to an interruption of the order. Our conditions of sale are appended to the requests of inscription, the invoices and can be consulted on our websites. Their text can also be obtained by simple request addressed to the head office of the company.

Validity of the offer

Our offers are subject to availability at the time of registration. Our request for registration and our descriptions constitute the preliminary information valid except for sale in the meantime, whose terms will lapse due to lack of signature within 24 hours from its issue. PRICES: Our prices are expressed in frensh euros and per person based on the exchange rates in force on the day of the offer or the publication. They must be checked at the time of registration. They do not include: Any government taxes not in force on the day of registration, supplementary insurance to our civil liability as described below, airport taxes, visa fees, personal expenses (drinks, surcharges, charges, penalties incurred as a result of a breach of the laws of the countries concerned, excursions not mentioned in the registration, tips and in general any service not expressly included in the registration form. Travel times are indicated by day from Morocco to Morocco, including the departure day (from the time of the convocation to the airport) and arrival at the return, whatever the schedule, the time and the number of nights actually spent on the spot. The duration of the land services may be changed for reasons due to transport or to cases of difficult circumstances without giving rise to compensation or reimbursement. We reserve the right to review our prices in the event of a significant increase in the cost of transport, fees, insurance, taxes and exchange rates between the day of registration and the day of departure. The revision would occur only by the additional cost we would have to bear.

Payment

The registration is effective upon signature by the customer provided that the availability has not disappeared in the meantime. This registration implies the immediate payment of a deposit equal to at least 30% of the total amount. The following shall not be regarded as discharge of the debt. The balance is payable at the latest 30 days before the departure without recall from us, under the conditions applicable to the deposit, otherwise we would be entitled to terminate the contract without the buyer being entitled to reimbursement of his down payment nor to any compensation. In this case the cancellation will be considered on the initiative of the customers.

Cancellation, Modification, Assignment

Trips and excursions are indicated by day from Morocco to Morocco, including the departure day (from the time of the convocation to the airport) and arrival at the return, whatever the schedule, the time and the number of nights actually spent . The duration of the land services may be changed for reasons due to transport or to cases of difficult circumstances without giving rise to compensation or reimbursement. For stays abroad (packages)

Accommodation

Depending on the international usage, rooms are available, except for local exceptions, from 1 am to 12 am next day , regardless of arrival and departure times. We reserve the faculty for technical reasons, difficult circumstances or third parties, to substitute for the planned hotel an establishment of the same category. Our prices are contractual rates. It is therefore impossible to take account of certain promotional rates on the spot on certain dates, consequently, we will not take into account any claim or refund request. The descriptions are carefully drawn up, but they do not have a contractual value and we can not be held responsible for changes occurring in the meantime. The number of meals depends on the number of nights spent at the hotel. Full board begins with dinner on the first night and ends with breakfast on the last night. Half board includes breakfast and one meal per day (dinner in general). Drinks are only included when specifically mentioned. These meals can be provided both during a flight by the carrier, as well as during an excursion to a local restaurant, a picnic or staying accommodation. Children under 2 years old do not have an adult bed in the hotels. The rooms "doubles for share " are proposed subject to a person agreeing to share. Failing that, a single room supplement should be paid.

Transport

Marrakech sweet travel is our transport agency officially registered by the ministry of tourism
Formed by a group of professionals drivers with a confortable vehicles . Our actions on the ground aimed at protecting local cultures and to ensure understanding and respect between visitors and visited. We develop our transport and transfers with certain ethics. To travel is to respect, understand, discover, but also think of tomorrow , With its wide experience and its professional staff, Marrakech sweet travel can make you feel the charm of the exotic Morocco in the best way it can and with an excellent services. Our vehicles can drive you to your circuits to imperials cities. Big tour of morocco. Southward.also you can make a breakaway in the south to live fully in the sand dunes down the roads of the tracks( from 2 to 4 days circuit) … for adventure lovers, our vehicles encourage you for trekking in the atlas montagnes and for other activities like: quad , camel rides , mountain biking , rafting … etc

Responsibility

Prior to its registration and departure, the buyer must inform the competent authorities, embassy, consulate ... of the formalities of police, customs and health required for his trip. He must carry out these formalities himself and ensure that he is in compliance with the requirements of the authorities concerned throughout his journey, under his entire responsibility for himself and for the persons accompanying him in particular the miners. We note that these formalities are subject to change. The information we give for information only concerns persons of full age and of French nationality. In no event shall we be liable for the consequences of force majeure, fortuitous events or third parties. We decline all responsibility in the event of modification or cancellation of services due to climatic conditions or events beyond our control. For the execution of our travels, we call upon different carriers who retain their own responsibilities towards travelers. The concept of civil liability (accident, fire, theft, etc ...) varies according to the legislation of the countries concerned, travelers are advised to guarantee themselves individually by an insurance complementary to those possibly purchased by us.

Cancellation

Due to the organizer :
In the event that the organizer is obliged to modify all or part of the planned program, either because it does not bring together a sufficient number of participants, for foreign reasons at will or for reasons related to safety client; The latter benefit from the full reimbursement of the sums paid.

Due to the client :
If the client cancels the registration of the son more than 30 days before departure, the sum of 1000 DA will be retained.
If the cancellation occurs less than 30 days and more than 15 days before departure, a 20% deduction will be made.
Less than 15 days and more than 48 hours before departure, a 60% deduction will be made.
Within 48 hours before departure, a 90% deduction will be made.

Complaints

Any complaint relating to a trip or a stay must be sent to us by registered letter with acknowledgment of receipt, at the latest 30 days after the date originally scheduled for the end of the service. In the event of a dispute, the Courts of Morocco shall have sole jurisdiction.